SHOP POLICIES
Read our Policy and read this careful..
1:ORDERS
Terms & Conditions
IWHAT TO DO WHEN YOU GET YOUR ORDER Please check your order completely to ensure that everything is in good condition. If there is a problem with your shipment , you can return anything, for any reason at all. You can have a refund, a replacement, or a credit towards something else. Just send the item back with a copy of the invoice from your order; and a note of how you would like us to handle things (refund your money, send you a replacement, or leave a credit on your account for a future order). You can enter an RMA (return merchandise authorization) online at www.africaimports.com if this is easier for you.
2:SHIPPING
Privacy Policy
WHAT TO DO IF SOMETHING IS DAMAGED Damages must be reported within 5 business days in order to process the appropriate claims and send out replacements in an efficient manner. • Do not discard the original shipment box or its packaging. • Do not return damaged items without notifying us first to obtain instructions. • Do keep track of any damages to the exterior of the box. On the invoice received with the package, highlight any damaged items.
3:GIFT SHIPPING
Refund / Cancellation Policy
All items must be received back within 30 days of date you received your order to prevent a 10% restocking fee. No returns accepted 30 days beyond the purchase date. Returns received without a copy of your order or incomplete or without original packaging could slow down your replacement. Instructions • Please include a copy of the original sales order with your return. • Please write down the reason for the return next to the item/s being returned on the sales order. • Write down if you want a replacement, store credit, or refund on the invoice. • Carefully package and insure the merchandise to prevent damages. Always keep your tracking number.
4:RETURNS
Contact Us
Business Name: Arlethia's Africa Essential
Email: afessntl@africanessential.yourafricanmarket.com
Phone: (404) 324-0873
Fax:
Street Address:
PO Box 30134
Country: United States
State/Region: GA
City: New York
Zip Code: 10087-0134
